Wednesday, July 23, 2014

Devolution of Decision Making

Evolution and devolution of decision making depends on environmental conditions, which modify Superego. Mechanisms of Instincts create Decision Making Patterns, regardless of history time periods. Both numbers of (active & inactive) Instincts and sort of Instincts determine evolution/devolution modes.
The human species develop gradually in social environment through Superego Adjuster. Systems Owners can modify two stages consecutively, Algorithmic Mechanism in Social Norms and structure of Superego Adjuster. An optimal modification of Superego determines quality of possessing instincts; besides, human genetic parameters can control instinct quality mapping and decision making patterns. (Figure 1) 

The obsession with economic Perspective and costs saving strategy can reduce Harmonic Balance in Biological Systems and Non-biological Systems. Low Harmonic Balance in Non-biological Systems modifies Superego and quality of possessing instincts. Bad Instincts cause poor Decision Making; therefore, Social Context may encounter intellectual regression. (Figure 2)

Instinct mapping refer to quality of possessing instincts. Biological Systems need to have Active Optimal Instincts (AOI) and Inactive Suboptimal Instincts (ISI).      
Harmonic Balance in Biological Systems = Active (AOI) + Inactive (ISI)
An ethical Decision Making pattern has context of Active (AOI) and Inactive (ISI). Parameters in Social environment modify always Active (AOI) and Inactive (ISI); therefore, environmental vulnerability would modify easily decision making pattern. The real modern man could possibly make decision like people in The Middle Ages when social mechanisms undergo structural damage.  Optimal Superego Adjuster can be maintained Active (AOI) and Inactive (ISI).
Optimal Instincts refer to good and protective Instincts and Suboptimal Instincts refer to bad instincts, which are possessed by human being.
Some attributes in Superego adjuster are identified as follows: Religions, Life Philosophy, Psychoanalytic Aspects, Austere Lifestyle, Cultural Paradigms, Experimental Knowledge, Power and Materialistic World View.
The Survival Instinct paralyzes Superego Structure and modifies Active (AOI) and Inactive (ISI). The real modern man can make decision like the Middle Ages People while the Survival Instinct is activated by environmental parameters.

Saturday, July 12, 2014

Paradox between CRM strategy and Costs Saving Paradigm modify customer retention rule

High level of efficiency, low level of operating costs, and optimal ROI are the three biggest challenges facing all enterprises. The strategic structure in Competitive World is based on these challenges; besides, Innovative Principal Strategies in Competitive World are coordinated by Elite & Big Corporations.

According to observational study, Costs of remanufacturing, services recovery process, and customer compensation have been increased in recent years. The strategic structure in Competitive World target operating overhead expenses and Total Cost of Acquisition (TCA) in order to guarantee ROI. Instance parameters beyond Global Hypocrisy reduce TCA through developing and aligning Business Strategy in Customers Service Platform. (Figure 1)

Total acquisition cost (TAC) is cost of all activities from row products to manufacturing, marketing, and distribution. Customers are guaranteed by technical durability of materials, products, and services. These critical factors motivate organizations to use innovative concept towards products and customer services.   Integrated cost tracking module and CRM frameworks in system platform ensure that Systems Owners minimize transaction costs and maximize Customer Value Proposition (CVP).

Customer Relationship Management (CRM) is strategy for managing among other Customers Interaction and Customer Retention.  IT-Technology uses in order to automate and synchronize sales, marketing, improve customer service performance, and software support. Customer loyalty and satisfaction is main goal of CRM software implementation in Customer Platforms. CRM frameworks can trace, target customer desires and reduce costs for enterprises.

The cognitive model of observational study reveals that failure to meet customers’ requirements, remanufacturing costs, cost of service recovery process, and insurance costs can inspire Systems Owners to encapsulate cost saving strategy within Sell Department and Inbound Call Center.

Call Center Agents require having knowledge of inner product functions and customer service performances; therefore, Internal training program provides information about products and customer service performance. Call Center Agent learn how to argue with customers in terms of overhead cost reduction strategies. Call Center agents need to have good capability to win arguments against customers and reduce operational costs. Agents are paid provision by enterprises when argument leads to profits for organization. Call Center Agents supposed to handle customer claim through dissatisfaction tracking. Sell Department inspects product quality checklist and customer service performances. Failure analysis report, customers' allegations, and photographically documents send to suppliers for further investigation and phases of System Development Life Cycle.

Customers' claims experiences and Failure Data Collection promote system design and technology for both product quality and customer service performances. Sometimes, customer spends long time for Failure Data Collection but result returns an unexpected response from enterprise.

Paradox between CRM strategy and cost saving strategy paradigm in Call Center might deteriorate Customer Relationship.  New innovated cost reduction strategy in Call Center platform in the long term can affect the alignment of CRM strategy solution in Customer Service Portal. 

Enterprise implements a Compensation Program for independent customers if product quality issue is identified by authority.

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