Feature modeling for product and functional
factors in customer perception is often demonstrated through advertisements.
Product visuals invite customers to try before purchasing under certain
conditions. When a product malfunctions unexpectedly, customers can return or
request refunds, a practice that encourages repeat purchases. Systems Owners
release products to the market, expecting customers to serve as testers, which
helps reduce time-to-market by skipping internal testing during project
development.
In the radical innovation life cycle, Systems
Owners agree to accept returns of defective products. Customers who repeatedly
identify faults can return the product to the manufacturer. Ultimately, the
Systems Owners may provide a new product free of charge. Additionally,
customers can sometimes help improve software products via online platforms.
This approach to innovation can face challenges,
such as dealing with unseen complexities. Customers may have to wait for
extended periods for product optimizations. Furthermore, they might overlook
hidden defects and continue using complicated products, raising concerns about
the product's feasibility and the accountability mechanisms in place.
Observation:
Customers require additional time and money before receiving
compensation from the System Platform.
