Paradox of a Wicked Character-Map in System Strategy

Systems Owners can influence activities by using a Wicked Character Map, which allows external forces to modify the performance of system elements. This model is cost-effective because it minimizes the involvement of system owners in managing complexity. However, it has a significant drawback regarding long-term system performance. For instance, external forces may control aspects such as sustainability, product reliability, customer service quality, and environmental consistency. Over time, system elements may become deprived and frustrated as these external forces manipulate the system's infrastructure. Therefore, it can lead to the emergence of unseen factors that generate negative tension throughout the system's environment.