The feature modeling for product and functional factors in customer
perception is exemplified through advertisements. The product images challenge
customers to try the product before buying under specific conditions and times.
Customers offer a refund and return purchased products when the product shows
an unexpected malfunction. This type of marketing can attract customers for
repurchasing. Systems Owners deliver products to the market, and customers are
supposed to test their products. System Owners reduce time to market by
eliminating the testing phase in project development.
The System Owner agrees to allow the return of a defective product for the
radical innovation life cycle. Frustrated customers who can identify defective
products multiple times can return the product to the manufacturer. Eventually,
Systems Owners offer a new product without any charges. Customers can sometimes
optimize software products through the Internet.
This innovation modeling encounters invisible entities and complexity
because customers must sometimes wait for optimization for a long time. It
would be possible that customers cannot detect hidden defective parts of
product construction and continue to use complicated products despite issues
regarding feasibility and accountability mechanisms.
Observation:
Customers need more money and time before
receiving compensation from the System Platform.
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