Failures to articulate a strategy for Global Variable security in Call Centers can obstruct Customer Service Communications. Systems Owners must establish
a decent relationship with customers and protect customer personal information
in the database and technical portals. The Reliability and availability of
customer data must be ensured through online communications. The best customer
loyalty is implementing Ethical Algorithms beyond Global Variables. Lack of
security awareness within algorithms can create complexity in Service Portals
and cause integrity issues in customer service performances.
Observation:
Customer Systems can provide a personal certificate to obtain customer
information privacy. Customers may feel vulnerable after confronting dilemma
situation analysis in a complex network of process interactions.
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