High level of efficiency, low level of operating costs, and optimal ROI are the three biggest challenges facing all enterprises. The strategic structure in Competitive World is based on these challenges; besides, Innovative Principal Strategies in Competitive World are coordinated by Elite & Big Corporations.
According to observational study, Costs of remanufacturing, services recovery process, and customer compensation have been increased in recent years. The strategic structure in Competitive World target operating overhead expenses and Total Cost of Acquisition (TCA) in order to guarantee ROI. Instance parameters beyond Global Hypocrisy reduce TCA through developing and aligning Business Strategy in Customers Service Platform. (Figure 1)
Total acquisition cost (TAC) is cost of all activities from row products to manufacturing, marketing, and distribution. Customers are guaranteed by technical durability of materials, products, and services. These critical factors motivate organizations to use innovative concept towards products and customer services. Integrated cost tracking module and CRM frameworks in system platform ensure that Systems Owners minimize transaction costs and maximize Customer Value Proposition (CVP).
Customer Relationship Management (CRM) is strategy for managing among other Customers Interaction and Customer Retention. IT-Technology uses in order to automate and synchronize sales, marketing, improve customer service performance, and software support. Customer loyalty and satisfaction is main goal of CRM software implementation in Customer Platforms. CRM frameworks can trace, target customer desires and reduce costs for enterprises.
The cognitive model of observational study reveals that failure to meet customers’ requirements, remanufacturing costs, cost of service recovery process, and insurance costs can inspire Systems Owners to encapsulate cost saving strategy within Sell Department and Inbound Call Center.
Call Center Agents require having knowledge of inner product functions and customer service performances; therefore, Internal training program provides information about products and customer service performance. Call Center Agent learn how to argue with customers in terms of overhead cost reduction strategies. Call Center agents need to have good capability to win arguments against customers and reduce operational costs. Agents are paid provision by enterprises when argument leads to profits for organization. Call Center Agents supposed to handle customer claim through dissatisfaction tracking. Sell Department inspects product quality checklist and customer service performances. Failure analysis report, customers' allegations, and photographically documents send to suppliers for further investigation and phases of System Development Life Cycle.
Customers' claims experiences and Failure Data Collection promote system design and technology for both product quality and customer service performances. Sometimes, customer spends long time for Failure Data Collection but result returns an unexpected response from enterprise.
Paradox between CRM strategy and cost saving strategy paradigm in Call Center might deteriorate Customer Relationship. New innovated cost reduction strategy in Call Center platform in the long term can affect the alignment of CRM strategy solution in Customer Service Portal.
Enterprise implements a Compensation Program for independent customers if product quality issue is identified by authority.
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